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FAQs

  • What are some common feelings I might experience when going through cancer?
    When going through cancer, it's common to experience a wide range of emotions. Feelings You May Experience: · So overwhelmed you panic · So sad you don’t want to go through treatment · Angry and irritable · Unable to cope with pain, fatigue, or nausea · Guilty, worthless, useless, hopeless, or helpless · Unable to stop thinking about cancer and/or dying · Less enjoyment of activities Remember, it is okay to seek support and acknowledge your feelings as you go through this difficult time.
  • What could happen if I don't address my stress or anxiety?
    If not addressed, stress and anxiety may have a profound effect on the human body at a cellular level and may have serious effects on the body's ability to fight off disease.
  • What can I expect during my first appointment?
    We will spend about an hour together discussing the details of your current concerns and your mental health history, reviewing your lifestyle and physical health, and developing a plan to help you feel better. We will collaboratively decide upon a treatment plan, and I’ll answer any questions you may have.
  • Do you provide mental health services to non-cancer patients?
    Yes! BTR is committed to providing mental health services to individuals beyond those affected by cancer. Whether you are a cancer patient, a caregiver, or someone facing mental health challenges unrelated to cancer, we are here to help. Please feel free to reach out to us with your specific mental health needs, and we will work with you to create a personalized plan for support and healing.
  • Why paying directly for mental health services may benefit you?
    There are several reasons you may want to choose direct pay for your mental health care. One of the most valuable reasons to pay out-of-pocket is Privacy and Control. Privacy and Control When you use your insurance plan to pay for services, your information (including diagnosis, treatment plan, progress notes, etc.) can become part of your permanent insurance record. Yes, HIPPA and privacy laws are intended to protect sensitive and private information, but insurance companies have access to your records for oversight and the necessity of treatment. For an insurance company to pay any provider for services, all clients must receive a diagnosis code. Once you are assigned a diagnosis, this becomes part of your permanent insurance record. Unfortunately, the diagnosis code provided to the insurance company so you can receive treatment becomes a permanent part of your insurance medical record. Sometimes insurance companies request additional information (e.g.) progress notes, treatment plans, etc.) to confirm treatment progression and clients receive proper care. This information may follow you. However, when you pay cash, your information is only readily accessible to your mental health provider and yourself. All notes, treatment plans, etc. are retained solely by your mental health provider and are only used to help you and does not have to be shared without a Writ signed directly by a Judge. Cash or direct payment provides the utmost privacy protection for those who are concerned about their future careers, current careers or just want privacy.
  • What is the cancellation policy?
    At BTR, we have a strict 48-hour cancellation policy. If you need to cancel or reschedule your session, please do so at least 48 hours in advance, or you will be charged the full visit fee. This is because we reserve your time slot and are typically unable to fill it with less than 72 hours notice. We understand that unforeseen circumstances may arise, so please communicate with us as soon as possible if you need to make any changes to your appointment. Thank you for your understanding and cooperation in respecting our cancellation policy.
  • Do you prescribe medications?
    Yes! We specialize in prescribing behavioral health medications, complemented with psychotherapy. Prescriptions are electronically sent immediately after your telehealth appointment.
  • Do you offer in-person appointments?
    BTR is a 100% telehealth practice; all medication and counseling appointments will occur virtually over one of your audio-video devices. Once you schedule an appointment, you will be provided with a personalized and confidential videoconference link via email with your confirmation.
  • Do you prescribe controlled substances?
    We do not prescribe any controlled substances or stimulants, such as Adderall, Ritalin, or Vyvanse, or benzodiazepines such as Xanax, Ativan, or Klonopin. There are circumstances where we will coordinate care with your primary care or specialty provider who manages those medications.
  • Do you treat substance use disorders?
    Yes, we offer treatment for alcohol use disorder with a prescription medication called Naltrexone. Naltrexone has been FDA-approved for alcoholism since 1994 and works by blocking endorphins from being released when you drink alcohol. This approach has been shown to help reduce cravings and the pleasurable effects of alcohol, supporting individuals in their journey towards recovery. Our personalized treatment plans address the unique needs of each client. If you or someone you know is struggling with alcoholism, we are here to provide compassionate and effective care to support your recovery journey.
  • What are your credentials and educational background?
    Masters of Science in Nursing from Lincoln Memorial University Bachelor of Science in Nursing from Lincoln Memorial University Bachelor of Science in Public Health with a concentration in Healthcare Administration from East Tennessee State University Board Certified by The American Nurses Credentialing Center Licensed Psychiatric Mental Health Nurse Practitioner (PMHNP) in Tennessee, Florida, and New York Oncology Certified Nurse Oncology Nurse Navigator Certified Generalist
  • What should I do in case of an emergency when HELP can't wait?
    In case of an emergency when immediate help is needed, please call 911 or go to the nearest emergency room. If you or someone you know is experiencing a mental health crisis, please contact the National Suicide Prevention Lifeline at 1-800-273-TALK (8255) or text the Crisis Text Line at 741741 for support.
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